Tea Tree Players Privacy Policy
Tea Tree Players is committed to protecting your privacy. We are bound by the National Privacy Principles which are set out in the Privacy Act.
Collection of personal information
Tea Tree Players collects personal information from or about you in a variety of circumstances. For example, we collect information when you:
- purchase a ticket over the phone or in person at the box office
- purchase a ticket via our website
- request information from us, such as a subscription to our e-news
The information we collect may include your name, address, email address, phone number and purchase history. We may also collect financial information (such as credit card information) from you in order to receive payment for products or services that you purchase.
Tea Tree Players doesn’t collect any information that is defined as “sensitive” by the National Privacy Principles (such as racial or ethnic origin, political activities or affiliations, memberships of unions or other associations, religion, sexual preferences or practises, criminal record or medical history). We will not collect this information unless you have given us express consent to do so.
Use and disclosure of personal information
Tea Tree Players collects your personal information for a number of different reasons. For example we may use your details to:
- inform you of details related to the event to which you have purchased tickets
- send you information about other productions you may be interested in if you have given us express consent to do so
- send you information you have requested
On all direct marketing. whether its form be electronic or print, there will be a notice on the material giving you the opportunity to “opt out”, that is, to request not to receive any further marketing material.
We will not sell, rent or trade your personal information to any third parties.
In order for us to operate our business efficiently we work with companies such as a mailing house or statistical analysis company. To carry out the tasks they have been contracted to complete these companies may require limited access to some of your personal details, such as your address to send you information on our behalf.
Whenever personal information is disclosed to third parties for such purposes, we take reasonable steps to ensure that the recipient:
- handles the information in accordance with the National Privacy Principles
- only uses the information for the specific purpose(s) for which it is provided to them
- does not disclose the information to any person or organisation except in as instructed by Tea Tree Players in accordance with this policy
- stores the information securely, and either destroys it or returns it to Tea Tree Players when no longer required
Under exceptional circumstances we may also disclose personal information if:
- we are required by law to do so (under the National Privacy Principles)
- we believe the use or disclosure is necessary to protect any person and/or Tea Tree Player’s rights or property
- it is a necessary part of an investigation of unlawful activity
Cookies and internet bookings
A cookie is a small data file that may be placed on the computer of a web user the first time a computer visits a website that operates cookies. Cookies are necessary to facilitate online transactions and ensure security. If you do not wish to receive cookies you may set your web browser to refuse cookies. This may mean you will not be able to take full advantage of Tea Tree Player’s services. Tea Tree Players does not use cookies to keep personal profiles of its customer’s use of our website.
Tea Tree Player’s internet server may automatically record details about any computer used to access the website, such as IP address, domain name and browser type; the date and time of access; and details of the information downloaded. This information is used only for internal statistical purposes and to improve functioning of our websites.
Our website may contain links to third party websites for your convenience and information. When you access a non-Tea Tree Players website please understand that we are not responsible for the privacy policies of that site. We suggest you review the privacy policy of each site that you visit.
Storage of personal information
We will take all reasonable steps to protect the personal information we hold from misuse, loss and from unauthorised access, modification or disclosure.
Data is held on multiple web servers hosted by Seat Advisor in San Diego, CA at Inflow. These servers are firewall and security protected.
Some data is also held on Tea Tree Player’s computers. These computers also have firewall and security protection and require passwords to access the system.
Ensuring accuracy of information
Tea Tree Players takes all reasonable precautions to ensure that the personal information we collect and use is accurate, complete and up to date.
If you wish to change any personal information that is incorrect or out of date please contact the box office or the Privacy Officer. We aim to update our information as quickly as is practical.
Accessing your personal information
In all cases except those specified by law, you can gain access to personal information we hold about you. If we refuse to give you access we will provide you with reasons for our refusal.
If you would like a copy of your personal information you will need to make this request in writing and provide identification. In the first instance please call our Privacy Officer who will be able to help you with your request.
Anonymity
Where it is lawful and practicable to do so, you may engage with Tea Tree Players without providing your personal details. For example, you may book a ticket in person at the box office and pay cash without having to give any personal information.
Changes to the Tea Tree Players privacy policy
Tea Tree Players reserves the right to change its privacy policy at any time and will notify our patrons by posting an updated version of the privacy policy on our website.
